Credit / Collections Specialist for Latin America

Location: Location: Miami HQ

Essential Job Functions:

Make effective collections calls prior, during, and after a sales order

  • Collect current and the past due invoices
  • Maintain accurate account information and customer balances
  • Gather client documentation for credit analysis (i.e. financial and bank statements)
  • Arrange and schedule repayment plans and schedules on past due invoices
  • Approve orders for shipping and for purchasing based on customer account status
  • Process credit card payments
  • Assist customers in reviewing and resolving any discrepancies with invoices
  • Collect Account Receivables in a timely manner in order to increase the cash flow
  • Process letters of credits from customers
  • Review paid invoices to determine commissions to be paid to the sales team
  • Maintain financial statements for all customers updated in the System
  • Reconciliations of customers’ accounts and inter offices updated
  • Collaborate with Sales teams for Vendor applications
  • Obtains revenue by processing invoices, resolving missed payments, updating financial records.
  • Collects accounts by contacting customers referred by clerks; investigating circumstances of non-payment; negotiating and resolving conflicts; expediting payment.
  • Updates receivables by coordinating and monitoring daily sales order processing and bank remittance transactions.
  • Maintains financial security by adhering to internal accounting controls(SAP)
  • Maintains accounting ledgers by posting monthly account transactions.
  • Meets accounts receivable operational standards by contributing information to strategic plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
  • Provide support to A/P when needed

Other duties and responsibilities:

  • Provide to our financial institution the documentation required for credit approval.
  • Process credit analysis when required.
  • Works write off when indicated.
  • Notify customers about their credit limit and terms and when a credit limit has been removed.
  • Comply with all the requirements with our financial institution in the Account Receivable area.
  • Calculate interest fee for past due invoices.
  • Customer reconciliation
  • Post payments to customer’s accounts

Education and Experience:

  • Bachelor’s Degree in Finance, Accounting, or another related field
  • 5+years of finance/credits experience
  • Experience with SAP, and Microsoft Office Suite
  • Excellent oral and written communication skills in Spanish, English and Basic Portuguese

Key Competencies:

  • Good customer service skills
  • Excellent communication skills in English and Spanish
  • Negotiation skills
  • Team player
  • Positive attitude
  • Ability to work under pressure
  • Must have experience working with credit & collections for Latin America

Key Values:

• Commited
• Respectful
• Team Player
• Resourceful
• Positive

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